|
|
ISO 9001:2008 (QUALITY MANAGEMENT SYSTEM) |
| |
 |
| |
I. Introduction
The survival, growth and progress of any organization depends on customer and customer satisfaction/system improvement &implementation are keys to success in order to increase bottom line i.e. profitability and turnover. |
| |
ISO 9001:2008 ,also known as Quality Management System ,is one of the most powerful and successful standards of the world leading to
- Better Customer Satisfaction/Delightment
- Continual Improvement
- Compliance of all statutory requirements
Improvement in Productivity, Profitability,Efficiency through design ,implementation, maintenance &improvement of QMS system |
| |
The IS0 9001:2008 standard is guided by eight Quality Management Principles:
- a customer focused organization
- leadership
- the involvement of people
- ensuring a process approach
- a systematic approach to the management
- a factual approach to decision making
- mutually beneficial supplier relations
- continual improvement
These guiding principles are applicable to all types of industries/organizations. |
| |
II. Road Map for ISO 9001:2008
Appointment of qualified and result oriented consultant who will guide the organization from design of system to successful implementation and Certification
involving the following action plan :
Introduction
Gap Analysis
Evolvement of Quality Policy
Establishing Quality Objectives at departmental levels
Documentation of QMS Manual, Procedures
Training to all on ISO 9001:2008
Implementation of documented system
Internal Audit
Implemetation of Systems,Management Review
Certification by External Agency
Time Period – 3 months to one year depending upon size of the organization |
| ^ Top |
III. SALIENT FEATURES OF ISO 9001:2008
1.ISO 9001:2008 stands for
International organization for standardization .
It deals with Quality Management System (QMS)
2. Design, Documentation and implementation of QMS leading to –
- Customer satisfaction through management commitment(5.1),
- customer focus (5.2),
- Customer related processes (7.2),
- monitoring and measurement of customer satisfaction(8.2.1)
- finally tending to increased market share, more profitability and enhanced reputation.
- Continual improvement through the use of
Quality policy, quality objectives, audit results, analysis of data, corrective & preventive actions & management review.(8.5)
3.Why to go for ISO 9001:2008
- Establishment of Quality Policy(5.3)
- Establishment of Quality Objectives(5.4.1)
- Ability to consistently provide product that needs customer and applicable regulatory requirements.
- Application of process approach based on PDCA cycle.
- Control of non- conforming product(8.3)
- Identification and traceability (7.5.3)
Control of monitoring & measuring devices(7.6) |
| |
Model of a process – based QMS |
| |
 |
| |
ISO and the happy customer |
| |
ISO 9001:2000 has made customers the focal point of a process-based QMS. This international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS, to enhance customer satisfaction by meeting customer requirements. |
| ^ Top |
| |
|
