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ISO 9001: 2008-QMS
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ISO 9001 : 2008
I. Introduction
The survival, growth and progress of any  organization depends on customer and customer satisfaction/system improvement &implementation  are keys to success  in order to increase bottom line i.e. profitability and turnover.

ISO 9001:2008 ,also known as Quality Management System ,is one of the most powerful and successful standards of the world leading to

  1. Better Customer Satisfaction/Delightment
  2. Continual Improvement
  3. Compliance of all statutory requirements
Improvement in Productivity, Profitability,Efficiency through design ,implementation, maintenance &improvement  of QMS system

The IS0 9001:2008 standard is guided by eight Quality Management Principles:

  1. a customer focused organization
  2. leadership
  3. the involvement of people
  4. ensuring a process approach
  5. a systematic approach to the management
  6. a factual approach to decision making
  7. mutually beneficial supplier relations
  8. continual improvement
These guiding principles are applicable to all types of industries/organizations.

II. Road Map for ISO 9001:2008

Appointment of qualified and result oriented consultant who will guide the organization from design of system to successful implementation and Certification

involving the following action plan :
       Gap Analysis
       Evolvement of Quality Policy
       Establishing Quality Objectives at departmental levels
       Documentation of QMS Manual, Procedures
       Training to all on ISO 9001:2008
       Implementation of documented system
       Internal Audit  
       Implemetation of Systems,Management Review
       Certification by External Agency

Time Period – 3 months to one year depending upon size of the organization

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1.ISO 9001:2008 stands for
International organization for standardization .
It deals with Quality Management System (QMS)

2. Design, Documentation and implementation of QMS  leading to –

  • Customer satisfaction through management commitment(5.1),
  •  customer  focus (5.2),
  • Customer related processes (7.2),
  •  monitoring and measurement of customer satisfaction(8.2.1)
  •  finally tending to increased market share, more profitability and enhanced reputation.  
  • Continual improvement through the use of

Quality policy, quality objectives, audit results, analysis of data, corrective & preventive actions & management review.(8.5)

3.Why to go for ISO 9001:2008

  • Establishment of Quality Policy(5.3)
  • Establishment of Quality Objectives(5.4.1)
  • Ability  to consistently provide product that needs customer and applicable regulatory requirements.
  • Application of process approach based on PDCA cycle.
  • Control of non- conforming product(8.3)
  • Identification and traceability (7.5.3)
Control of monitoring & measuring devices(7.6)

Model of a process – based QMS

ISO 9001 : 2008

ISO and the happy customer

ISO 9001:2000 has made customers the focal point of a process-based QMS. This international standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a QMS, to enhance customer satisfaction by meeting customer requirements.
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